Professional Service Bureau

Our partnership with MARS has been instrumental in improving both our patient collections and revenue cycle operations. We initially engaged MARS to support our self-pay early-out accounts, where they developed customized workflows and standard operating procedures aligned with our internal policies. Their team effectively engaged patients, established payment plans, and helped ensure consistent account resolution. As our denial volumes continued to grow, we expanded our relationship to include billing services that supplemented our internal team. MARS quickly became a trusted extension of our organization, helping us reduce open denials by more than 50% while maintaining those improvements for over a year. In addition, their support with insurance payment posting has enabled us to accurately process and post payments within three business days, contributing to a reduction of more than five days in our accounts receivable. We are grateful for MARS's responsiveness, expertise, and commitment to our success. Their partnership has delivered measurable results and continues to strengthen our revenue cycle performance.

I am pleased to offer this letter of recommendation on behalf of Professional Service Bureau (PSB). Our organization has partnered with PSB for the past three years for third‑party collection services, specifically for secondary placements, and our experience with their team has been excellent. From the beginning of our relationship, PSB has demonstrated a high level of professionalism, responsiveness, and operational strength. Their team is exceptionally easy to work with — they communicate clearly, respond promptly, and approach every interaction with a solution-oriented mindset. Their performance has been solid throughout our partnership, and they have continually met the expectations we set. One of PSB’s standout qualities is their deep knowledge of regulatory affairs within our industry. Over the past two years, Minnesota has implemented particularly stringent regulatory requirements, and PSB has been an invaluable resource during this period. Their insight and guidance have helped us navigate complex changes with confidence and clarity. In terms of measurable outcomes, PSB’s recovery rates have surpassed those of our previous vendor in this space. Combined with their thorough KPI reporting and transparent performance updates, we always have a clear and accurate view of their results. This level of visibility has strengthened our trust in their processes and their commitment to accountability. PSB also distinguishes itself through its forward‑thinking approach to technology and process improvement. They actively seek out and implement new tools to enhance patient outreach and right‑party contact efforts. Rather than remaining stagnant, they continuously refine their strategies to improve efficiency and outcomes. Overall, we are very satisfied with our partnership with Professional Service Bureau. Their expertise, reliability, and dedication make them a strong and capable partner in the third‑party collections industry. We are confident in their ability to support any organization seeking a high‑performing, knowledgeable, and collaborative collections partner

Professional Service Bureau (PSB) has been providing 3rd party collection services for both primary and secondary debt to Texas Tech University Health Sciences Center (TTUHSC) for 5 years and have additionally been providing presumptive charity scoring to aid in our Charity Care processes for 2 years. From day one, we have found PSB to be highly responsive to our needs and effective in mobilizing their team to meet our goals and address initiatives. An example would be a quick response to our scoring needs when we implemented Charity Care at our practice in 2019, and more recently by quickly implementing a settlement campaign specifically to address our COVID collections needs. So whether it is navigating 835 file requirements, administering annual and ad hoc settlement campaigns catered to our specifications but guided by knowledgeable recommendations or helping us to understand regulations governing the industry, we have done all things with the help of a dedicated team at PSB that is familiar with our account portfolios and has a history in working directly with our team. We are very satisfied with the recovery rate on our accounts, which has easily exceeded any historical rates with our previous partners and is consistently several points above what our expectation was going into the relationship, not to mention bursts of exceptional collections during organized seasonal campaigns. In addition to recovery, we also benefit on a daily basis from access to the PSB client access portal for easy file transfers, communications, and account access. PSB and TTUHSC have a strong relationship supported by regular communication via monthly delivered performance reports, quarterly meetings, and daily correspondence among our billing/collections teams. Overall, our experience with PSB has helped us to realize what a quality collections partner should be and we have stayed with PSB because we have seen their dedication to progressive approaches to collections, innovation, and quality collections that do not come at the expense of creating negative public relations within our community. PSB is a trusted and valued long-term strategic partner for our practice.